Privacy Policy

We at Content Arcade care about the privacy of the data being shared with us by our users that is why are dedicated to protecting our client's privacy. This Privacy Policy aims to provide our consumers with proper knowledge regarding what information we collect and why, as well as how we utilize that information. All the way through this policy, know that when we write "Content Arcade" or "we" or "us", it means that we speak of Content Arcade, Inc., a corporation, and our subsidiaries and other affiliates.

This Privacy Policy has been compiled to serve users who are concerned about how their 'Personally Identifiable Information (PII)' can be used online. As per US privacy law and information security, PII is information that may be used on its own or with other information to identify, locate, or contact an individual. We recommend you to read the policy carefully to get a clear understanding of how we collect, use, or handle your PII according to our website.

Table of Contents

What is the scope of this Content Arcade Privacy Policy?

This Privacy Policy is integrated into Content Arcade's Terms of Service and License Agreement which can be found at http://www.contentarcade.com/privacy (the "Terms of Service") and relates to the information acquired by us through your use of Content Arcade's Site, Software, App, and Services ("Information") as explained in this Policy. The use of capitalized terms in this Policy and not otherwise stated shall have the definition given for those terms in the "Terms of Service".

What Information does Content Arcade collect about me?

Whenever a client interacts with our Software, App, Site, and/or Services, we may collect a single Information or in combination with other data, could be used to identify you ("Personal Data"). There will also be some Information that we collect that is kept in a way that cannot be linked back to you ("Non-Personal Data").

Data you provide us whenever you create an account

When you register to use Content Arcade services, you willingly share with us certain Personal Data, including the following:

Your email address, username, contact, and language preferences. When logging into Content Arcade with a social networking credential, such as with your Google+ or Facebook account, we will ask for your consent to access basic information from that account, such as your email address and name. If you want to stop sharing that information with us, you may do so at any time by removing Content Arcade's access to that account.

If you are a paying client, you should provide your payment information. This is needed to fully deliver any marketable transaction on the Content Arcade site. We use the data to process and fulfill your transaction. If you select PayPal® to pay for your order, you will have to provide your credit card number directly to PayPal®. The privacy policy of PayPal® will apply to the information you provide on the PayPal® website.

What other Information we collect from you?

Content Arcade collect this Information as you use the Site, Software, App, and/or Services:

User Content: This includes all text, documents, or other content or information uploaded, entered, or otherwise transferred by you as part of your use of our Services and/or Software.

What information is automatically collected?

There is certain information about the devices you use to connect with Content Arcade and your use of the Site, Software, App, and/or Services are automatically registered in our systems, including the following:

Your location: This is the geographic area or place where you use your devices such as your computer, cellphone or tablet (as specified by an Internet Protocol [IP] address or similar identifier) when interacting with our Site, Software, App, and/or Services.

Your log data or information: Same like other websites, our servers automatically gather data when you access or use our Site, Software, App, and/or Services and store it in log files. This log data may include your IP address, browser type and settings, browser configuration, the date and time of use, cookie data, and language preferences.

Your usage information: This is information about the Content Arcade Site, Software, App, and/or Services you use and how you use them. We may also attain data from our third-party affiliates and service providers to examine how consumers use our Site, Software, App, and/or Services. For example, we will have an idea on the number of users who are accessing a specific page on the Site and at which links they normally clicked on. We will use this collected data to better understand and to help in optimizing the Site.

Your device information: These are data gathered from your computer or mobile device which include the type of hardware and software you are using (such as your operating system and browser type), and also unique device identifiers for devices that are using the Content Arcade Software.

Cookies: Data gathered from cookies are explained in the "Does Content Arcade use cookies?" section and in our Cookie Policy.

When does Content Arcade collect information?

We collect information from you when you fill out a form, subscribe to a newsletter, place an order, use live chat, open a support ticket, and/or enter any information on our site.

How does Content Arcade use my Information?

We at Content Arcade process, use, and record your Information as necessary to be able to carry out our contract with you and for our legitimate business interests, including the following:

  • to communicate and build a connection with you about your use of our Site, Software, and/or Services, our product and service announcements, software updates if any, and to be able to give feedback to your requests for assistance which includes providing you with account verification support in the event that you are having problems with accessing your account or to follow up with you after correspondence.
  • to help us manage our Site, Software, App, and/or Services, validate users for security purposes, offer tailored user features and access, process and deliver transactions, conduct reviews and study, develop upcoming features, and improve the algorithms and performance of our Site, Software, App, and/or Services.
  • to send you direct email notifications and special offers about Content Arcade services, from which you can unsubscribe at any time you desire. For more details about this, kindly go this section - "Will Content Arcade send me emails?" If you are someone that resides in the European Economic Area (EEA), we will only send you promotional materials if you permit us to do so from the time you create your account or any point thereafter.
  • to determine cumulative statistics on the quantity of unique devices using our Site, Software, App, and/or Services, and to identify and prevent misuse and fraud.
  • To process your transactions quickly
  • to show User Content related with your account and to ensure that it is accessible to you when you use our Services.

Does Content Arcade analyze User Content?

We guarantee that Content Arcade employees do not monitor all User Content that are stored in or transmitted through our Site, Software, App, and/or Services, but it may be viewed if we found out that the Terms of Service have been violated and an authorization is required, if we find it necessary to do so answer your requests for user support, if we otherwise decide that there is a need to review it as defined in the Terms of Service, or to enhance our algorithms as stated in the User Content section of our Terms of Service. Lastly, your Information may be viewed where there is a need to protect the rights, property, or personal safety of Content Arcade and its users, or to conform with our legal obligations, such as responding to any legal processed like warrants and court orders.

Right to use Data and Disclosure

Does Content Arcade ever share my Information?

Content Arcade only disclose Personal Data to third parties when:

We work with service providers who help us in fulfilling business operation's requirements, these include hosting, improving, and carrying our Services. We also use service providers for specific services and functions such as customer support services, email communication, and analytics. These service providers may only access, process, or record Personal Data in accordance to our instructions and to accomplish their duties to us.

  • We have your permission to share your Personal Data.
  • We believe it is important to investigate possible violations of the Terms of Service, to implement those Terms of Service, or where we believe it is necessary to probe or take action regarding unlawful activities, suspected fraud, or potential threats against property, persons, or the methods on which we operate our Site, Software, App, and/or Services.
  • We ascertain that the preservation, access, or disclosure of your Personal Data is mandatory by law to safeguard the rights, property, or personal safety of Content Arcade and the users of our Site, Software, App, and/or Services, or to respond to lawful requests by any public authorities.
  • We need to do so in relation with an acquisition, merger, reorganization, bankruptcy, public offering of securities, selling of some or all of our assets. In such cases some or all of your Personal Data may be transferred or shared with another entity, subject to this Privacy Policy.
  • We may impart or disclose Non-Personal Data to third parties and publicly - for example, to affiliates under agreement with us, or as part of progress reports which we may provide to users.

Does Content Arcade get profit for my Personal Data by selling them?

No, Content Arcade does not sell or rent your Personal Data.

Does Content Arcade use cookies?

Cookies are used by web browsers to provide personalized content and remember login credential and account settings. Content Arcade uses cookies and similar technologies, including web beacons and tracking pixels. These are needed to collect usage and analytic data that helps us provide our Site, Software, App, and/or Services to you and also to aid in delivering ads for relevant Content Arcade products and services to you when you browse certain pages on the Site and then go to third-party sites. Content Arcade does not share your Personal Data with third parties for the purpose of allowing them to deliver their advertisements to you. For more information on cookies and how Content Arcade uses them, please see our Cookie Policy.

We use cookies to:

  • Help remember and process the items in the shopping cart.
  • Understand and save preferences of users for future visits.
  • Track & analyze our user's activity, so we can offer a better experience.

You can choose to turn off all cookies, or you can choose to have your computer warn you whenever a cookie is being sent. This can be done through your browser settings. Since every browser is different, go to your browser's Help Menu to learn how you can correctly modify cookies. If you choose to turn cookies off, some of the features may not function properly.

Third-party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.

Third-party Links

  • We use third-party links in our Blog Posts to help improve the content for our readers.
  • We use third-party links in our Privacy Policy page in order to guide our visitors how we handle PII and cookies.

Please be aware that we cannot guarantee the authenticity of any external links that you may visit. It is recommended that you always do your own research before visiting any third-party link.

Google

We use Google Adsense Advertising on our Software, App, Site, and/or Services. Google's Advertising Principles can sum up Google's advertising requirements. They are introduced to provide a better experience for users.

For further information visit: https://support.google.com/adwordspolicy/answer/1316548?hl=en

As a third-party vendor, Google makes use of cookies to serve ads on our Software, App, Site, and/or Services. Google's use of the DART cookie enables it to serve ads to our users on the basis of their previous visits to our Software, App, Site, and/or Services and other sites. If you want to opt-out of the use of the DART cookie, you can do so by visiting the privacy policy of Google Ad and Content Network.

Cookies that we use

Origin

Cookie

Description

Expiry

Category

Google Analytics

_gid

Used to distinguish users.

2 years

Analytics & Marketing

Google Analytics

_ga

Used to distinguish users

First Party Persistent

Analytics & Marketing

We, along with third-party vendors such as Google make use of first-party cookies (such as Google Analytics cookies) and third-party cookies (such as DoubleClick cookies) or various other third-party identifiers together in order to compile data about user interactions with ad impressions and other ad service functions as they relate to our Software, App, Site, and/or Services.

Opt-out

Using the Google Ad Settings page, you can set preferences for how Google advertises to you. Alternatively, you can opt out through the Network Advertising Initiative Opt Out page or through the Google Analytics Opt Out Browser add on.

For further information visit: www.allaboutcookies.org

How to delete, modify or disable cookies

You can delete cookies or disable their use by following your browser instructions:

If you use a different browser, then follow the instructions from its provider.

How do plugins and third-party apps work?

Some third-party applications and services that partners with us may ask for consent to access your Information. Such applications will provide you with notice and request your permission in order to obtain access or information. It would be best to consider your selection of such applications and services, and your permissions, carefully.

Some third parties' plugins or embedded content our Site , App, and/or Software, such as Facebook "Like" buttons, may allow their administrators to know that you have visited the Site, and they may use this information with other data they have gathered about your visits to other websites or services on the internet that can identify you.

The data collected by third parties through these plugins and applications is subject to each parties' own policies. We strongly encourage you to read those policies carefully and understand how other entities use your data.

Will Content Arcade send me email notifications?

There will be times when we may send you information about special offers, software updates, and other product announcements. We also may want to send you with information about products and services from our business affiliates. But, you may disable such communications at any time by clicking the "unsubscribe" button that can be found within Content Arcade emails and also by changing your contact preferences. All Content Arcade account holders will still receive email notifications that are related to our Services, even if you opt to unsubscribe from these emails.

For users coming from EEA:

We will only deliver promotional communications to users located in the EEA with your prior consent. Kindly see the section "For EEA users" below for more details.

Will Content Arcade ever make any of my Personal Data or User Content public?

No, we do not share Personal Data or User Content with the exception of the limited circumstances as stated in the "Does Content Arcade share my Information?" section of the Policy.

How does Content Arcade handle Do Not Track signals?

We honor Do Not Track signals and do not track, use advertising, or plant cookies when DNT browser mechanism is in place.

Content Arcade also does not allow third-party behavioral tracking.

COPPA (Children Online Privacy Protection Act)

Does Content Arcade get information from children?

The Children's Online Privacy Protection Act put parents in control. Content Arcade does not knowingly get personal information from children under the age of 13. In the event that it has come to our knowledge that we have acquired personal information from a child that is younger than 13 years of age, we will take necessary measures to take out that information from our systems. If you are under the age of 13, please do not provide any personal information through the Site, Service, App, and/or Software. We also encourage parents and their legal guardians to closely monitor their children's Internet usage. Another way to enforce this Policy is by informing their children to never provide any personal information through the Site, Service, App, and/or Software without their permission.

Data transfer, storage, retention, and deletion

Where is my Information stored when shared with Content Arcade?

All information shared to Content Arcade will be transferred to, processed, and stored in the United States. Whenever you use our Software on any of your device, User Content you save will be kept locally on that specific device and then synced with our servers. But, if you post or transfer any Information to or through our Site, App, Software, and/or Services, that means you are giving consent to such Information, including Personal Data and User Content, being hosted and accessed in the United States.

How safe is my Information?

Content Arcade is dedicated to protecting the security of your Information and takes necessary precautions to protect it. However, know that Internet data transmissions, whether it is wired or wireless, cannot be guaranteed to be 100% safe and as a result, we cannot ensure the security of Information you transmit to us, including Personal Data and User Content; therefore, you acknowledge that you do so at your own risk.

We at Content Arcade use industry-standard encryption to safeguard your data in transit. This is commonly referred to as secure socket layer ("SSL") technology or also known as transport layer security ("TLS").

By the time we receive your data, we keep it on our servers using a combination of physical, technical, and logical security measures. The security of the data stored locally in any of our Software installed on your device requires that you make use of the safety features of your device. It is highly recommended that you take the necessary steps to secure all devices that you use in connection with our Site, Software, App, and Services.

If Content Arcade learns of a security system breach, we may send you a notification to provide information on protective steps, through the email address that you have provided to us. We may also post a notice on the Site to inform our users.

How can I erase my Personal Data from Content Arcade?

You can delete your Personal Data from Content Arcade any time you like by simply emailing us at info@contentarcade.com. Please note that, for security reasons, premium users will first be asked to cancel their subscriptions before they can cancel or delete their account with Content Arcade.

How long is my Personal Data stored in the Content Arcade system?

You can delete all your Personal Data from Content Arcade at any time by cancelling your account as described above. However, we may store some of your Personal Data for as long as necessary for our legitimate business interests, including fraud prevention and detection, and to meet our legal obligations including tax, auditing, and legal reporting.

What would happen if Content Arcade closes my account?

In the event that Content Arcade closes your account due to your violation of the Terms of Service, then you may contact us if you want to request deletion of your data. Our administrators will review such requests, pursuant to our legal obligations.

California Online Privacy Protection Act

CalOPPA is the first state law in the United States that requires commercial websites and online services to publish a privacy policy. The law's reach stretches well beyond California to require any individual or company in the US (and conceivably the world) that operates sites collecting PII from California consumers to post a conspicuous privacy policy on its website stating precisely the information that it collects and those individuals or companies with whom it is shared.

For further information, visit: https://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA, we agree to the following:

  • Users can visit the site anonymously.
  • Once this privacy policy is created, we will add a link to it on our home page or at least, the first significant page after entering our website.
  • Our Privacy Policy link includes the word 'Privacy' in it, and it can easily be found on the page specified above.

Fair Information Practices

The Fair Information Practices Principles is the backbone of the privacy law in the United States. It also plays a significant role in developing data protection laws across the globe. It is, therefore, essential to understand the Fair Information Practice Principles and how they should be implemented in compliance with the various privacy laws to protect personal information.

In agreement with the Fair Information Practices, following responsive actions will be taken, should a data breach instance occur:

We will notify you via email:

  • Within 7 business days

We will notify the users via in-site notification

  • Within 7 business days

We also agree to the Individual Redress Principle according to which individuals have the right to legally pursue enforceable rights against those who collect and process data and fail to adhere to the law. As per this principle individuals not only have enforceable rights against data users but also that they have recourse to courts or legal agencies to investigate and/or prosecute by data processors.

For EEA users

Content Arcade uses, processes, and records Personal Data, including those listed in the "What Information does Content Arcade collect about me?" section, as necessary to carry out our obligations, and based on our legitimate business interests in order to provide high quality service to our clients. We need your permission to process Personal Data to send email notifications and to place cookies on your devices. In some cases, Content Arcade may process Personal Data in accordance to legal obligation or to protect your interests or those of another person.

What are my rights as a user, and how can I use them?

People located in the European Economic Area (EEA) have certain rights in when it comes to their personal information which includes the right to access, correct, or delete Personal Data that we process through your use of the Site, Software, App, and/or Services. If you're a user who is located in the EEA, you can:

Request a Personal Data report by submitting a support ticket.

This report will contain the Personal Data we have about you, delivered to you in a structured, commonly used, and portable format. You need to be signed into your Content Arcade account. Please note that Content Arcade may request for additional information from you for verification purposes before we disclose any information.

You can have your Personal Data changed or deleted.

You have the option to change your Personal Data like your name and email address, as well as language preference, just go to your account settings. If in case you registered for Content Arcade using Google or Facebook, or if you encountered any issues updating this information, please submit a support ticket or get in touch with us. You can delete your Personal Data from Content Arcade by cancelling your account with us.

You can change your personal information:

  • By emailing us
  • By calling us
  • By logging in to your account
  • By sending us a support ticket

Object to us processing your Personal Data.

You can make a request if you want us to stop using your Personal Data, including when we use your Personal Data or to send you email notifications. We only send business or promotional communications to users located in the EEA with your prior consent, and you may pull out your consent at any time by clicking the "unsubscribe" button that can be found within Content Arcade emails and also by changing your contact preferences. Please note that you will still continue to receive transactional messages about our Services, even if you unsubscribe from promotional emails.

Send complain to an authority.

If you are located in the EEA region and think that we haven't conformed to data protection laws, then you have a right to bring a complaint to your local supervisory authority.

If you have other queries or do not have a Content Arcade account, you may contact us by submitting a support ticket.

Will this Privacy Policy ever change?

As Content Arcade continue to improve our services, we may need to update this Policy in accordance to changes in our Site, Software, App, and Services, our business, and laws relevant to us and you. We will, however, always keep our commitment to respect and protect your privacy. We will immediately notify you should there be any changes that may impact your rights under this Policy via email or post any other modifications to this Policy, along with their effective date, in the most easy-to-find area of the Site. We highly recommend that you check back here from time to time to stay informed of any changes. Please note that your continued use of Content Arcade after any revision means that you agree with the changes, and consent to be bound by, the new Policy. If you don't agree with any of the changes in this Policy and do not wish your information to be subject to it, then you will need to delete your account with Content Arcade.

You will be notified of any changes in Privacy Policy on our Privacy Policy page.

Mobile Apps Privacy Policy

What information is obtained by the Application and how is it utilized?

We care about the privacy of the information being shared with us by our users that is why are dedicated to protecting our client’s privacy. This Privacy Policy governs your use of the application and aims to provide our users with proper knowledge regarding the information that we may collect and why, as well as how we use that data.

User Provided Information

The Application collects the information you provide when you download or register the Application. Registration with us might be optional. However, please keep this in mind that in some cases, you may not be able to use some of the features offered by the Application unless you are registered with us. When registering with us, you generally provide (a) name, email address, password and required information (b) transaction-related information, such as when purchasing, responding to offers, or downloading/using the applications from us (c) information you give out when contacting us for help (d) credit card information for making purchases and using the Application (e) any information that you may enter into our system when using the applications, such as content data and project management information. We may also use any information you provide us with to contact you from time to time to inform you about required notices, relevant information, and marketing promotions.

Automatically Collected Information

Additionally, the Application may automatically collect certain information, including but not limited to the type of mobile device being used, unique device ID of your mobile device, the IP address, your mobile operating system, your mobile internet browser and information related to the way you use the Application.

Does the Application collect precise information about the real-time location of your device?

This Application does not collect the precise information about the location of the device being used.

Do third parties view and/or have access to the information provided by the user?

Yes! We may share your information with third parties only in the ways described in this Privacy Policy. We may disclose the User Provided Information and Automatically Collected Information, as required by law, such as to comply with a legal process; when we believe in good faith that disclosure is necessary to investigate a fraud, protect our rights, protect your safety or the safety of others, or respond to a government request. Working on our behalf, our trusted services providers, do not have an independent use of the information we might disclose to them, and have agreed to follow the rules set forth in this privacy statement. If the Application is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via a prominent notice on our website or an email of any change in ownership or uses of the information, as well as any choices you may have regarding the information to advertisers and third-party advertising networks and analytics companies, the details of which you can find in the section below.

Automatic Data Collection and Advertising

We may work in collaboration with analytics companies to help us understand how the Application is being used, such as the frequency and usage duration. We may work with work with advertisers and third-party advertising networks, who need to know how you interact with or respond to the advertising provided in the Application which helps us in keeping the cost of the Application low. Advertisers and advertising networks can use some information obtained by the Application, including but not limited to your mobile telephone number and the unique identification ID of your mobile device. In order to, keep the anonymity of the information intact, we use encryption technology to help ensure that these third parties can't identify you personally. The third parties may also collect anonymous information about the mobile websites you visit, the other applications you've downloaded to your mobile device, your non-precise location information (such as your zip code), and additional non-precise location information to help analyze and serve anonymous targeted advertising on the Application and elsewhere. We may also share encrypted versions of information you have provided the app in order to enable our partners to get other available information about you for analysis or advertising purpose. If you would like to opt-out from the third party use of this type of information to help serve targeted advertising, please visit the "Opt-out" section below.

What are my opt-out rights?

The users of the Application have multiple opt-out options.

Opt-out of all information collection by uninstalling the Application: You can quickly stop all information collected by the Application by uninstalling the Application. You may use the standard uninstallation processes, available as a part of your mobile device or via the mobile application marketplace or store. You may also request us to opt-out via email.

Opt-out from the information used to serve targeted advertising by advertisers and/or third-party networks: You may at any time opt-out from further allowing access to your location by managing your location preferences either on the device or app level.

Data Retention Policy, Managing Your Information

User Provided Data will be retained for as long as you will use the Application and for a reasonable time afterward. We may keep Automatically Collected information for a period of up to 24 months and may store it in aggregate after that. If you’d want us to delete the information that you have provided through the Application, please contact us at info@contentarcade.com, and we will respond in a reasonable time. Please keep in mind that some or all of the User Provided Data may be essential for the proper functioning of the Application.

Children

We do not use the Application to intentionally solicit data from or market to children under the age of 13. If a parent or guardian come to know that his or her child has provided us with information without their consent, he or she should let us know at info@contentarcade.com. We will delete any such information from our system within a reasonable time.

Security

We are concerned about protecting the confidentiality of your data. We provide physical, electronic, and procedural safeguards to protect the information you may provide that we process and maintain. For example, we limit access to the data to authorized employees and contractors who need to know that information for operating, developing or improving our Application. Please be aware that, although we intend to provide reasonable security for information we may process and maintain, but no security system is able to prevent all potential security breaches.

Contact Us

You may contact us with any questions relating to this Privacy Policy by submitting a help desk request at info@contentarcade.com or by postal mail at:

Content Arcade (UK), LTD.

438, Streatham High Road
London, UK.
SW16 3PX

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